When a customer owned vehicle is damaged as a result of an accident, vandalism, theft, windshield/glass breakage, or similar loss that exceeds $100, a vehicle insurance loss claim can be processed for insurance recovery.

VEHICLE LOSS REPORT

The vehicle operator shall complete a Vehicle Loss Report. The operator's supervisor shall review and sign the Vehicle Loss Report.

CLAIMS PROCESS

The original completed Vehicle Loss Report along with supporting documentation of vehicle damage or loss such as photographs shall be sent to ASU Insurance Services.

An ASU claim number will be assigned to the claim and the contact person listed on the Vehicle Loss Report form will receive notification of the claim number. The ASU claim number needs to be included on future correspondence related to the claim.

REPORTING REQUIREMENTS

A completed Vehicle Loss Report must be submitted to Insurance Services no later than 90 days from the date of discovery of the loss or damage. However, it is highly recommended that the completed Vehicle Loss Report be sent to Insurance Services as soon as possible. In addition, Insurance Services must be contacted by or email when an incident involves an injury to anyone involved and/or property damage to another party.

Repairs must be completed and supporting documentation must be submitted to Insurance Services no later than ONE YEAR from the date of discovery of the loss or damage.

GLASS REPLACEMENT

In most cases, repair estimates are not necessary for windshield or other glass replacement claims on vehicles. Glass replacement can be done through a vendor contract.

QUESTIONS? Contact Us.